Privacy Policy for Courtbook

Courtbook (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Courtbook (the “App”). Please read this policy carefully. If you do not agree with the terms of this policy, please do not use the App.

1. Information We Collect

We may collect the following types of information:

• Personal Information You Provide – Account information (name, email address, phone number) when you register; booking details (selected court, date, time, number of players); payment information (processed by a third‑party payment provider; we do not store full payment card details); any information you voluntarily provide when contacting customer support.
• Automatically Collected Information – Device information (model, operating system, unique device identifiers); location data (with your permission) to show nearby tennis and pickleball courts; usage data (pages visited, booking history, app interactions); log data (IP address, crash reports, timestamps).
• Information from Third‑Party Services – If you sign in via Google or other social accounts, we receive basic profile information (name, email) as permitted by your account settings.

2. How We Use Your Information

We use the collected information to:

• Create and manage your account.
• Process court bookings and send confirmations/reminders.
• Improve and personalise your experience (e.g., suggesting nearby courts).
• Respond to customer support requests.
• Analyse app performance, fix bugs, and prevent fraudulent activity.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted vendors who help operate the App (e.g., cloud hosting, payment processing, crash analytics). These parties must protect your data and use it only for the services we request.
• Legal Compliance: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified via the App or email).
• With Your Consent: For any other purpose disclosed when we request your data.

4. Third‑Party Services and Advertising

The App uses Google AdMob to display advertisements. AdMob may collect and use data about your device and interactions to show relevant ads. Their privacy policy can be found at: Google AdMob Privacy Policy.

You can opt out of interest‑based advertising on Android by enabling “Opt out of Ads Personalisation” in your device’s Google settings.

Other third‑party services (e.g., Google Maps for location, payment gateways) have their own privacy policies. We encourage you to review them.

5. Location Information

If you grant location permission, we collect precise location data to find and recommend nearby tennis and pickleball courts, which is a core feature of the App. You can disable location services at any time through your device settings; however, some features may be limited.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Booking history may be kept for tax, accounting, or dispute resolution purposes.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. You use the App at your own risk.

8. Children’s Privacy

The App is not intended for children under the age of 13 (or under 16 in certain regions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us, and we will delete it.

9. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent at any time (where processing is based on consent).

To exercise these rights, contact us at the email below. We will respond within 30 days.

10. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be indicated by a new “Effective Date” and posted in the App. We encourage you to review it periodically. Your continued use of the App after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: admin@entrysystemsaustralia.com.au

Address: 37 Victory Rd, Airport West, VIC 3042